Returns & Refunds Policy

Last Updated: January 2022

Thank you for shopping at www.superspringsinternational.com. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:

The product was purchased in the last 30 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return. Please contact us before you send the product to obtain a return goods authorization (RGA) number:

By phone number: +1 (800) 898-0705
By email: [email protected]
By visiting our Contact Us page on our website: www.superspringsinternational.com/contact-us

Send the product with its original packing and the receipt or proof of purchase, to:

SuperSprings International, Inc.
505 Maple Avenue
Carpinteria, CA 93013
United States of America

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SuperSprings International, Inc. If the shipment is marked as “collect” or “bill to SuperSprings International” it will be refused.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.