Shipping FAQs
How long does shipping usually take after I place my order?
We make effort to ship orders within 48 business hours of the order being received. This isn't a guarantee and is subject to available inventory.
We make effort to ship orders within 48 business hours of the order being received. This isn't a guarantee and is subject to available inventory.
Where does my order ship from?
We ship all product from our order fulfillment center in Carpinteria, CA, USA. If you purchased from our website, this is where your order ships from. If you're purchasing through Amazon or one of our partnered sellers, the kit may be shipping from another state or internationally.
We ship all product from our order fulfillment center in Carpinteria, CA, USA. If you purchased from our website, this is where your order ships from. If you're purchasing through Amazon or one of our partnered sellers, the kit may be shipping from another state or internationally.
How long will it take for me to receive my order?
The delivery time is based on a few pieces. First, the shipping method you chose at checkout will vary in delivery time depending on where in the US you are located. Typically, orders are processed and shipped within 2 business days. After that, the estimated shipping time can range from 1-7 business days for domestic orders and 7-14 business days for international orders. Please note that these are approximate times and can change, especially during holidays and busier shipping seasons.
For domestic orders - click your state on the map below to see transit estimates (based on Carpinteria, CA as ship from location):
The delivery time is based on a few pieces. First, the shipping method you chose at checkout will vary in delivery time depending on where in the US you are located. Typically, orders are processed and shipped within 2 business days. After that, the estimated shipping time can range from 1-7 business days for domestic orders and 7-14 business days for international orders. Please note that these are approximate times and can change, especially during holidays and busier shipping seasons.
For domestic orders - click your state on the map below to see transit estimates (based on Carpinteria, CA as ship from location):
What shipping carriers do you use?
We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. The specific carrier used for your may change based on various the shipping destination and the size/weight of the package. Our most common carriers include FedEx, UPS, and DHL.
We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. The specific carrier used for your may change based on various the shipping destination and the size/weight of the package. Our most common carriers include FedEx, UPS, and DHL.
What shipping methods are available?
There's a few options we make available at checkout. These include standard ground, 3 Day, 2nd Day Air, and Next Day Air. The specific options available for your order will be displayed during the checkout process, and you can choose the one that suits your requirements and budget.
There's a few options we make available at checkout. These include standard ground, 3 Day, 2nd Day Air, and Next Day Air. The specific options available for your order will be displayed during the checkout process, and you can choose the one that suits your requirements and budget.
Do you offer free shipping?
Yes — all domestic orders under 50lbs ship for free in the 48 contiguous states. If you chose a different method of shipping such as expedited, your order will be subjected to shipping fees. Any order that is over 50lbs and/or is outside of the 48 contiguous states will also be subject to shipping fees.
Yes — all domestic orders under 50lbs ship for free in the 48 contiguous states. If you chose a different method of shipping such as expedited, your order will be subjected to shipping fees. Any order that is over 50lbs and/or is outside of the 48 contiguous states will also be subject to shipping fees.
How much does shipping cost?
Shipping costs are based on destination, weight, and dimensions of the package. To know the exact shipping cost for your order, you can proceed to the checkout page and enter your shipping address. The shipping cost will be calculated and displayed before you make your payment.
Shipping costs are based on destination, weight, and dimensions of the package. To know the exact shipping cost for your order, you can proceed to the checkout page and enter your shipping address. The shipping cost will be calculated and displayed before you make your payment.
Do you offer package pickup or local delivery?
Currently, we do not offer package pickup or local delivery services.
Currently, we do not offer package pickup or local delivery services.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your package. Most shipping carriers have online tracking systems that allow you to enter your tracking number and view the real-time status of your shipment.
If you already have an order number, you can track your shipment here: https://ssint.aftership.com
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your package. Most shipping carriers have online tracking systems that allow you to enter your tracking number and view the real-time status of your shipment.
If you already have an order number, you can track your shipment here: https://ssint.aftership.com
Can I change my shipping address after placing an order?
If you need to change the shipping address, contact our team immediately ([email protected]) to see if we can change the address prior to shipping. Please note that once the package is shipped, we may not be able to modify the delivery address.
If you need to change the shipping address, contact our team immediately ([email protected]) to see if we can change the address prior to shipping. Please note that once the package is shipped, we may not be able to modify the delivery address.
What are your hours of operation for shipping?
Our shipping hours are Monday-Friday 8am-2:00pm PST. Orders not shipped prior to 2:00pm PST, will ship on the next business day – pending product availability.
Our shipping hours are Monday-Friday 8am-2:00pm PST. Orders not shipped prior to 2:00pm PST, will ship on the next business day – pending product availability.
What happens if my order is not available to ship?
If you do not receive a shipment notification (within 48 business hours) you will receive the following notification from our team with an estimated ship date:
If you do not receive a shipment notification (within 48 business hours) you will receive the following notification from our team with an estimated ship date:
What happens if my order is partially available to ship?
We usually give you the option on this. We're happy to partially ship your order as product becomes available. We can also hold your order to ship complete. Please contact us ([email protected]) and we’ll be more than happy to accommodate.
We usually give you the option on this. We're happy to partially ship your order as product becomes available. We can also hold your order to ship complete. Please contact us ([email protected]) and we’ll be more than happy to accommodate.
I paid for faster shipping, but my order is not available to ship, what are my options?
We will ship your order via the expedited service of your choice once the order is available to ship. Other options include - requesting a refund for the shipping costs paid. However, if product is over 50lbs you will be refunded the difference between ground and the expedited service. Once the order is available your order will ship regular ground.
We will ship your order via the expedited service of your choice once the order is available to ship. Other options include - requesting a refund for the shipping costs paid. However, if product is over 50lbs you will be refunded the difference between ground and the expedited service. Once the order is available your order will ship regular ground.
What should I do if my package is lost or damaged during transit?
We package your suspension with love and care, but sometimes things get damaged in transit. If this happens, please contact our customer support immediately so we can take care of you right away.
We package your suspension with love and care, but sometimes things get damaged in transit. If this happens, please contact our customer support immediately so we can take care of you right away.
What should I do if there is a discrepancy or an issue with my order?
If you notice any discrepancies or issues with your order, such as missing items, wrong items, or any other concerns, please reach out to our team immediately. You should get everything you need for a better journey, and if you don't, we'll make it right.
If you notice any discrepancies or issues with your order, such as missing items, wrong items, or any other concerns, please reach out to our team immediately. You should get everything you need for a better journey, and if you don't, we'll make it right.
What should I do if my package is marked as delivered, but I haven't received it?
In these instances, we recommend taking the following steps:
Double-check that the address provided during checkout is correct.
Check with neighbors — sometimes the package may have been delivered to a nearby address by mistake. Check with your neighbors or building management.
Reach out to the shipping carrier and provide them with your tracking number. They can provide more specific details about the delivery and investigate further.
Contact us if you are still unable to locate your package. We'll assist you in resolving the issue and ensuring you receive your order.
In these instances, we recommend taking the following steps:
My package hasn't arrived yet. What should I do?
If your estimated delivery time has passed and you haven't received your package, please track the shipment using the provided tracking number. Sometimes, there may be delays due to unforeseen circumstances. If you notice there's a different issue — like a lost package — contact us so we can help make it right.
If your estimated delivery time has passed and you haven't received your package, please track the shipment using the provided tracking number. Sometimes, there may be delays due to unforeseen circumstances. If you notice there's a different issue — like a lost package — contact us so we can help make it right.
What happens if I'm not available to receive my package?
If you are not available to receive the package at the time of delivery, the courier will typically leave a delivery notification or attempt redelivery at a later date. The specifics may vary depending on the shipping provider. You can refer to the tracking information or contact the shipping carrier directly to reschedule delivery or arrange for pickup at their local facility.
If you are not available to receive the package at the time of delivery, the courier will typically leave a delivery notification or attempt redelivery at a later date. The specifics may vary depending on the shipping provider. You can refer to the tracking information or contact the shipping carrier directly to reschedule delivery or arrange for pickup at their local facility.
Can I cancel my order after it has been shipped?
Once an order has been shipped, it cannot be canceled. If you wish to cancel an order, please contact our team as soon as possible before the shipping process begins. We will do our best to accommodate your request. Once your order has shipped, we can help you process a return if necessary.
Once an order has been shipped, it cannot be canceled. If you wish to cancel an order, please contact our team as soon as possible before the shipping process begins. We will do our best to accommodate your request. Once your order has shipped, we can help you process a return if necessary.
Do you offer international shipping?
Yes, we offer international shipping to many countries. We do not ship to internationally restricted countries. Shipping options and delivery times may vary depending on the destination/customs procedures. Additionally, customs fees, duties, and taxes may apply, which are the responsibility of the recipient and are separate from order costs. We recommend checking with your local customs office for more information on potential charges.
Yes, we offer international shipping to many countries. We do not ship to internationally restricted countries. Shipping options and delivery times may vary depending on the destination/customs procedures. Additionally, customs fees, duties, and taxes may apply, which are the responsibility of the recipient and are separate from order costs. We recommend checking with your local customs office for more information on potential charges.
